Privacy Policy

This Privacy Policy explains how we collect, use and protect personal data when you use this website. We are committed to handling your information carefully, transparently and in accordance with applicable data protection laws,
including the General Data Protection Regulation (GDPR).

1. Who we are

This website is an independent presentation platform for apartments within a residential complex. It allows apartment owners to showcase their accommodation and connect with potential guests. For the processing of personal data described in this Privacy Policy, we act as an independent data controller.
Apartment owners that you contact via this website act as separate data controllers for their own communication and bookings.

For any questions about this Privacy Policy, you can contact us at:

Email: wes@hola-casa.com
Location: The Netherlands

2. What data we collect

We only collect personal data that is necessary to operate this website and to provide our services. This may include:

Contact details: name, email address and any information you provide when you contact us.
Owner details: name, email address, phone number and apartment information provided by owners who wish to list their property.
Technical data: IP address, browser type, device information, pages visited and similar usage data collected via cookies or analytics tools.
Communication data: content of messages you send via contact forms or email.

We do not process payments or store payment card details via this website. All booking and payment arrangements are made directly between guests and owners.

3. How we use your data (purposes)

We use personal data only for the following purposes:

To operate, maintain and improve the website.
To respond to your questions or messages sent via contact forms or email.
To help apartment owners present their property and manage their listing on the website.
To ensure the security and proper functioning of the website (e.g. preventing abuse or technical issues).
To analyse website traffic and usage in order to improve content and performance (where permitted).
To comply with legal obligations, such as tax or regulatory requirements.

4. Legal bases under GDPR

We process personal data only where we have a lawful basis under the GDPR, such as:

Consent: for example, when you choose to contact us or accept non-essential cookies.
Performance of a contract or steps prior to a contract: for example, when an owner asks us to add a listing.
Legitimate interests: such as operating and securing the website, improving our services and preventing misuse.
Legal obligations: where we must keep certain records or information to comply with the law.

5. How we share data

We do not sell or trade your personal data. We may share data only with:

Service providers: such as hosting providers, email services or analytics tools that help us operate the website. These parties process data on our behalf under a data processing agreement.
Apartment owners: when you contact or interact with a specific owner, your data may be shared with them so they can respond to your request.
Authorities: if we are legally required to do so, for example in case of fraud, security incidents or legal proceedings.

Where data is transferred outside the European Economic Area (EEA) via our service providers, we aim to ensure appropriate safeguards are in place (such as Standard Contractual Clauses or equivalent).

6. Cookies and similar technologies

This website may use cookies and similar technologies to ensure proper functioning, improve user experience and analyse website traffic. Essential cookies are necessary for the website to work correctly and are always active.
Non-essential cookies (such as analytics) may be used only with your consent, where applicable. Depending on your browser settings, you can block or delete cookies. However, this may affect the functioning of certain parts of the website.

7. Data retention

We keep personal data only for as long as necessary for the purposes set out in this Privacy Policy or to comply with legal obligations.
In general:

Contact form and email messages are retained for as long as needed to handle your request and for a reasonable period afterwards.
Owner and listing data are kept for as long as the listing is active and for a limited period after removal for administrative or legal reasons.
Technical and analytics data may be stored for a limited period to analyse and improve website performance.

When data is no longer needed, we will delete or anonymise it where reasonably possible.

8. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.
However, no system or transmission over the internet can be guaranteed to be 100% secure.

9. Your rights under GDPR

As a data subject within the EEA, you have several rights regarding your personal data, including:

Right of access: to know which personal data we process about you.
Right to rectification: to correct inaccurate or incomplete data.
Right to erasure: to request deletion of your data where there is no valid reason to continue processing it.
Right to restriction: to limit the processing of your data in certain cases.
Right to data portability: to receive your data in a structured, commonly used and machine-readable format, where applicable.
Right to object: to processing based on our legitimate interests.
Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at wes@hola-casa.com.
You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

10. Children

This website is not intended for children under the age of 18. We do not knowingly collect personal data from minors.
If you believe that we have collected data from a minor, please contact us so we can remove this information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example in case of changes to our services or applicable laws.
The latest version will always be published on this page, with an updated “last updated” date if used.

12. Contact

If you have any questions about this Privacy Policy, your personal data or your rights, please contact us at:

Email: wes@hola-casa.com
Location: The Netherlands